How Long Will Delivery Take?
We aim to get your new shoes to you as quickly as possible! Whether you choose delivery to a store or to an alternative address, we aim to deliver your within a maximum of 5 working days. We’ll email you updates to let you know how the delivery is going.
Some email accounts will ‘Junk’ any emails that are sent from addresses that are not recognised, so make sure you add help@schuh.co.uk to your address book so that we can get in touch with you! If you don’t receive your order within the maximum delivery time for your country and if you’ve not received any tracking emails, please get in touch and we’ll be happy to track the order for you.
Who Will Deliver My Parcel?
We use various different couriers depending on your delivery area. Deliveries to the Republic of Ireland will be with either UPS, City Air Express or An Post. All of our couriers offer a swift and secure ‘signed-for’ delivery service, and we’ll send you delivery updates by email and SMS.
Can I Choose A Date Or Time For Delivery?
Unfortunately, our couriers are unable to specify an exact delivery time for our other delivery services. However, we’ll keep you updated via SMS text messages and emails to let you know when your order is out for delivery. Make sure you create an account so that you can log in to check the status of your orders!